Fewer tickets. Faster resolution. A lower cost to serve.
Tessera's resolution agents learn how your client's SAP actually works: their processes, their configuration, their recurring failures. Then they resolve tickets across ServiceNow, SAP, and the business processes behind them, and get sharper with every fix. Built for the providers who run SAP support, and the enterprises who depend on it.
Specialized agents · human approval where it matters · every action on the record.
On a support contract, repetitive tickets are pure cost.
A large share of every SAP support queue is access, integration, batch, and how-to work that has been solved before. On fixed-price contracts that volume eats your margin. On bids it inflates your price. And when an experienced engineer leaves, the cost to serve jumps again.
Repetition eats the spread
Thousands of near-identical IDoc, access, and batch tickets a year, each handled by a person, on a price that was fixed years ago.
Growth means headcount
More volume usually means more people. Spikes, ramps, and new clients are expensive and slow to staff.
Expertise walks out
Resolution knowledge is tacit. Attrition and transitions reset it, and reopen and SLA-breach rates climb.
A lower cost to serve, whoever runs the support.
Tessera agents take on the repetitive work in SAP application support: the order-to-cash, procure-to-pay, finance, and master-data tickets that keep coming back, and the IDoc and interface failures that quietly fill the queue every week. They reason at the functional level, about the process and configuration behind a ticket, not just its text. If you run SAP support, you keep more margin. If you depend on a partner who does, you get a clear picture of what is automatable and where the savings are, so you can plan it together.
Lower your cost to serve
Absorb the repetitive work across your clients' SAP and ServiceNow estates. Protect fixed-price margin, sharpen your bids, and grow without staffing in a straight line.
Tell us your targets. We model the takeout against your own data and build the plan to hit your cost-to-serve goals.
Partner with us →Evaluate your current stack
Spending heavily on AMS and not sure it is efficient? Use TesseraOps to assess your estate and your ticket history, benchmark your run, and see what is automatable and where you could save. Then plan it together with your support partner.
No-cost to start. Read-only, no production access, and your business data and PII never go to a model or leave your tenant.
Find your savings →Illustrative modeled ranges, not guarantees or customer results. The up-to figures are indicative ceilings on the addressable share of the queue, not a flat reduction. A paid assessment replaces them with figures from your own data. Full model below.
Sharper bids
Differentiate proposals with agentic delivery and a quantified takeout model from a real assessment.
Protect fixed-price margin
Agents handle the repetitive volume, so the contract costs you less to run for the same SLA.
Deliver more, same team
Absorb growth and volume spikes without staffing in a straight line.
Transition faster
Agents plus the knowledge graph shorten knowledge transfer when you take a contract on.
Resilient to attrition
Every validated fix becomes memory that stays when people leave.
One platform, many clients
Operate across your whole book of business, each client fully isolated.
White-label
Run it as your own. Your brand, your client relationship, your IP.
Measured, not promised
Model the savings per contract, prove them in a pilot, report what actually happened.
Where the saving comes from.
Most of the takeout is the addressable share of the queue: access, integration, batch, and how-to work. Agents resolve or assist on that subset, and the freed effort becomes margin on a fixed-price contract, capacity you redeploy, or a more competitive bid. The model on the right is illustrative. Your assessment produces the real numbers from your own data. If you buy AMS rather than run it, the same model shows where the savings and automation are in your run. Either way, it shifts AMS from paying for effort and headcount to paying for outcomes.
Real work off your queue.
Each outcome is delivered by one or more Tessera agents. We start narrow, on high-volume, lower-risk work that is easy to verify, then expand where the evidence supports it.
Assessment
Ingest history and return a taxonomy, scored automation candidates, a savings model, and a roadmap. Read-only.
Triage and routing
Classify, prioritize, and route to the right team with related-ticket and knowledge suggestions.
Support copilot
Grounded answers and resolution plans over your tickets, knowledge, and SAP context, with citations.
Order-to-cash exceptions
Orders held from invoicing or shipment, and credit holds. Re-run the credit check to clear stale blocks, and route genuine credit risk to a named approver with limit, exposure and headroom already attached. Approval-gated.
Order tracking
Order, delivery, warehouse, billing and cash in one view, assembled from the document flow instead of four transactions. Read-only.
Integration auto-heal
Diagnose and, on approval, reprocess failed IDocs and batch reruns; then validate, document, and close.
Access and authorization
Compare roles to templates and draft compliant change requests for approval, then apply them through IAM.
GR/IR reconciliation
Match receipts to invoices, propose clearing entries for approval, and drive aging down with context for every escalation. Approval-gated.
Procurement assist
Unblock stuck requisitions and POs, surface missing sources of supply, and draft releases for approval. Approval-gated.
Period-end close monitoring
Track the close, surface blockers, and sequence close jobs for approval, with controller-ready status. Approval-gated.
Master data quality
Find duplicates and defects across material, vendor, and customer master, and raise MDG change requests for approval. Approval-gated.
Business-user assistant
Plain-language answers over your tickets, knowledge, and SAP context, with citations and one-click ticket creation. Read-only.
The run is where your clients' AI journey starts.
Your clients are under pressure to show an AI agenda. The support estate is the most pragmatic place to start, because it is measurable, it is yours to operate, and it pays for itself. Tessera turns that run into a foundation for the bigger mandate you are already advising them on.
Savings pay the move
The cost taken out of run helps fund the S/4HANA migration most SAP customers must complete before mainstream ECC maintenance ends, and the AI program beyond it, without a new line item.
A live process map
Every ticket the agents resolve maps where processes actually break and what they cost. That knowledge graph becomes the starting point for automation beyond support.
Expand the mandate
From SAP support into integrations, process automation, and analytics on one governed platform, with you positioned as the partner who delivered the first measurable win.
Tessera is the first step in a broader agentic platform. As your clients' AI journey widens, the same foundation extends into adjacent operations rather than starting over with a new tool.
On your clients' stack, not instead of it.
Their service desk stays their service desk
Agents pick up work from ServiceNow and post proposed resolutions back for approval, and act in SAP only through supported interfaces, inside the client's own authorization model and segregation-of-duties rules. No rip and replace; you deploy on top of what the client already runs.
It runs inside your client's tenant
Tessera deploys in the client's own environment. Their tickets, SAP context, and the knowledge graph stay inside that boundary. Only the minimal context a given step needs ever reaches a model, on approved paths, never the estate. Where a client wants nothing to leave at all, the language model runs in their environment too, including a smaller domain-tuned model.
Interoperable with SAP's own agents
Where a client runs RISE or GROW with SAP, Tessera federates with SAP Joule rather than competing with it. Through open agent-to-agent and MCP paths, and the SAP AI Agent Hub for governance, Tessera can hand work to and take signals from SAP's native Joule agents. It also reaches the systems Joule does not: ECC and on-premise estates, ServiceNow, and non-SAP applications, across your whole book of business. One governed control surface over all of it.
And with the agents in your service desk
The same open protocols work in the other direction. Where a client runs the agentic capabilities in their ITSM platform, their agent can call Tessera as the SAP specialist on an incident it owns, and get back a resolution with the evidence, the approver and the verification attached rather than a summary it has to take on trust. Tessera calls back the other way for work that belongs in the service desk. Scoped against each client's platform and release.
See how the agents cut your cost to serve.
Request an assessment. We scope it with you, ingest historical data under your controls, and return a quantified savings model and a roadmap. No production access.