A fleet of resolution agents that know your SAP.
Each agent owns a slice of the queue and carries functional knowledge of that client's SAP: the processes, the configuration, the recurring failures. They work across ServiceNow, SAP, and the business processes behind a ticket; act only within the scope you grant; and hand off to a person the moment risk or uncertainty crosses your line.
Supervisor
orchestrationRoutes each ticket to the right agents and sequences the work.
Triage
read-onlyClassifies, prioritizes, and routes every incoming ticket.
O2C diagnosis
read-onlyWorks order-to-cash blocks: credit, delivery, pricing, availability.
P2P diagnosis
read-onlyWorks procure-to-pay issues: purchase orders, receipts, invoice blocks.
Integration auto-heal
approval-gatedDiagnoses failed interfaces and proposes a corrected reprocess.
Access & authorization
approval-gatedReviews roles and drafts compliant, conflict-checked access changes.
Basis & jobs
approval-gatedHandles batch-job and queue failures with a safe rerun.
SAP Notes & support
approval-gatedFinds the right SAP Note and manages the case with SAP.
Maintenance & patching
approval-gatedFlags due patches and stages updates for your maintenance window.
Guardrail
policyThe deterministic policy gate on every proposed action.
Verification
read-onlyConfirms the fix worked and checks for downstream side effects.
Knowledge
read-onlyAnswers business questions and cites prior resolutions.
GR/IR reconciliation
approval-gatedMatches receipts to invoices and drafts clearing entries.
Procurement assist
approval-gatedSurfaces stuck requisitions and drafts purchase-order releases in policy.
Period-end close
approval-gatedTracks the close checklist and sequences the close jobs.
Master data quality
approval-gatedFlags duplicate and incomplete master data for correction.
System health
read-onlyWatches performance trends and predicts bottlenecks.
+Build a custom agent
your needA recurring issue specific to your estate: we design and train one for it.
The agents earn autonomy. You set the ceiling.
Every agent starts by watching and advising. It moves up only on the categories where it has proven itself, and only as far as you allow. Most estates keep the higher rungs to a short, explicit allowlist.
Observe
Learns the queue and builds the picture: taxonomy, clusters, candidates.
Recommend
Suggests routing and resolutions grounded in your history, with citations.
Assist
Runs read-only diagnostics in SAP and drafts the plan and the ticket response.
Execute with approval
Carries out reversible actions only after a person approves, then validates.
Resolve within policy
Closes approved low-risk categories end to end, inside the limits you set.